Episode 65 — Manage Security Personnel: Hiring, Coaching, Performance, and Retention Levers
This episode focuses on managing security personnel as a strategic capability, aligning with exam expectations that leaders can build teams that scale, maintain quality, and reduce burnout. You will learn how to define roles by outcomes rather than titles, hire for judgment and communication as well as technical skill, and coach performance through clear expectations, feedback loops, and growth plans that develop depth over time. We discuss retention levers such as meaningful ownership, learning paths, workload realism, and recognition that rewards reliability instead of constant heroics, plus how cross-training reduces single points of failure in both operations and leadership. A scenario examines rising burnout and turnover in a monitoring team and shows how leaders can rebalance workload, improve processes, and invest in development without sacrificing coverage. Troubleshooting considerations include misaligned incentives, unclear performance measures, and hiring that overemphasizes tools instead of problem-solving, reinforcing durable team design. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
