Episode 23 — Set SOC Metrics That Drive Quality, Not Ticket Volume Theater
This episode teaches how to select SOC metrics that reflect real security outcomes, a topic the exam tests through governance, measurement, and leadership judgment questions. You will learn why raw ticket volume and alert counts often reward shallow work and noisy detections, then shift to quality-focused measures such as time to detect, time to contain, true positive rates, investigation completeness, and recurrence reduction. We discuss how to build a balanced scorecard that captures speed, accuracy, and customer impact, and how to validate metrics with case reviews and sampling so reporting stays honest. Practical examples include measuring the effect of tuning on false positives, tracking backlog health without punishing careful investigations, and using trends to justify staffing, tooling, and training investments. Troubleshooting considerations highlight common pitfalls like metric gaming, inconsistent definitions, and dashboards that hide meaningful risk because they overemphasize activity instead of outcomes. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
